Returns

We offer the opportunity to return our products ordered from rains.com. Buy between 30th October and 18th December and return it online by 15th January 2025. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order.

Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product of the same value, colour or size. Please bring the delivery note or invoice to the store. For products bought from an authorised Rains stockist, please reach out to the corresponding stockist for refund / exchange.


In the following cases, you should contact mail@rains.com for review before returning the goods to us.

    Please follow the below steps for refunds:
  • If you receive a damaged or wrong product
  • If the warranty period is expired

Please follow the below steps for refunds:

  1. Print out the return form.
  2. Fill out the form with your order information, which can be found in your order confirmation email.
  3. Fill out the product information for each returned item. You may use the comment box if you wish to provide additional information.
  4. If items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.
  5. Once the form is completed, mail the product(s) to Rains Headquarter at Ib Spang Olsens Gade 12, 8200 Aarhus N, Denmark.

 

  • Pack your product(s) in sturdy packaging, for instance, the Rains shipping box in which the product(s) came in.
  • Include the fulfilled return form in your parcel. We use them to identify the order.
  • Please note that you will bear the cost of the shipment unless your product is faulty, and that we do not accept drop point delivery. Consider using delivery service with tracking.
  • Customers are responsible for any lost parcel when returning products to Rains.

 

5. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return.

  • The delivery fee will be refunded when a full order is returned.
  • If your order has been sent to any of the following locations with express delivery the delivery fee will not be refunded unless the item is faulty, or wrong item is delivered:
    Austria, Denmark, France, Germany, Italy, the Netherlands, and UK.
  • We reserve the right to deduct depreciation from the return amount if the product is not in its original conditions.

 

Uncollected parcels

If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.