Returns
You have 30 days from the day you receive your order to return intact items purchased on rains.com for a refund.
We currently do not offer online exchanges, unless you have received a faulty or incorrect item. If you need a different size or another style, please return the item and place a new order.
Online purchases cannot be refunded in our physical Rains Stores.
However, we are happy to exchange items purchased on rains.com for a different colour or size. Please bring your delivery note or invoice.
Products purchased from an authorised Rains stockist must be returned to the original stockist for a refund or exchange.
If you have received a damaged or incorrect item, please contact us through our contact form before registering your return.
How to return your order
1. Find your order number
You can find your order number:
- In your order confirmation email, shown as “Order 12345”
- On the delivery note included in your parcel, shown under “Customer Order No”, e.g. 12345
2. Register your return
Register your return through our return portal.
Follow the steps in the portal and select your preferred return option.
3. Print and attach your return label
Once your return is registered, download and print your return label. Attach the label securely to the outside of your parcel before dropping it off.
4. Drop off your parcel
Take your parcel to the drop-off location shown for your selected return option. We recommend keeping your drop-off receipt or tracking information until your return has been processed.
If the items being returned were purchased as part of a multi-buy or promotional offer, any additional items included in the offer must also be returned. If they are not returned, their value will be deducted from your refund.
Refunds
We will process your return as soon as we receive your parcel, and you will receive an email notification shortly afterwards. Please expect your refund within 14 business days from when we process your return.
– The delivery fee will be refunded when the full order is returned.
– If your order was sent with non-standard delivery, the delivery fee will not be refunded unless the item is faulty or you received an incorrect item.
– We reserve the right to deduct depreciation from the refund amount if the product is not in its original condition.
If you return items using our return label, we charge a fee of €3.95 to help cover part of the cost of return shipping. The fee will be deducted from your refund and is charged per order returned to us.
Uncollected or undeliverable parcels
If you are unable to collect your delivery as agreed, or if the parcel is undeliverable, the order will be returned to Rains and handled as a regular return.
