Special Terms of Sale – Rains x La Marzocco Linea Mini

1. Scope and precedence

These Special Terms of Sale ("Special Terms") apply to the sale of the Rains x La Marzocco Linea Mini espresso machine (the "Product") to consumers resident in the EU and the UK.

Our General Terms and Conditions, available at Terms and Conditions, also apply to the purchase. If these Special Terms and the General Terms conflict, these Special Terms prevail.

By placing an order for the Product, you confirm that you have read and accept these Special Terms.

Nothing in these Special Terms limits or excludes any right you have under the mandatory consumer protection law of your country of residence.

2. The Product

The Product is intended for private household use only. You must install, use, clean, maintain and descale the Product as described in the user manual supplied with it.

3. No returns or exchanges

Our voluntary 30-day return policy and our exchange policy, as described in the General Terms, do not apply to the Product.

You may only cancel the purchase or return the Product where you are entitled to do so by law, namely:

  1. under the statutory right of withdrawal for purchases made online, by email or by telephone, as set out in section 4;
  2. if the Product is defective, as set out in sections 6 and 7; or
  3. if we do not deliver within the agreed time frame and you are entitled by law to terminate the purchase.

4. Right of withdrawal for online purchases

When shopping online you have a statutory right to withdraw from the purchase within 14 days of receiving the Product. You may also withdraw before the Product is delivered. The right of withdrawal, how to exercise it and how refunds are made are described in our General Terms.

You will bear the direct cost of returning the Product. Because of its size and weight, the Product cannot normally be returned by post.

Please pack the Product securely, in its original packaging, to avoid damage in transit.

5. Handling of the Product during the withdrawal period

During the withdrawal period, you may only unpack and inspect the Product to the extent necessary to establish its nature, characteristics and functioning. You may unpack the Product, inspect it visually and check that all parts and accessories are included. Filling the Product with water, switching it on, brewing coffee, steaming milk or descaling it goes beyond normal inspection of the product, as a used espresso machine must be professionally cleaned and tested and can no longer be sold as new.

If you withdraw after using the Product, we will deduct the resulting loss of value from your refund. This is the difference between the purchase price and the resale value of the returned Product, plus the cost of cleaning and testing, and may be a substantial part of the price.

6. Defects, statutory guarantee and repairs

Your rights if the Product is defective are described in our General Terms, which apply with the following deviations due to the nature of the Product.

As the Product is a limited edition, replacement may be impossible once the edition is sold out. In that case, the Product will be repaired, or the purchase price returned.

If you discover a defect or need service, please contact us at mail@rains.com before sending the Product anywhere, so we can help with troubleshooting and arrange the next steps. We may ask you to document the defect, for example with photos, video or a description, so that we can assess the matter correctly.

Examination, troubleshooting and repair are carried out at a service point we designate. Due to the size and weight of the Product, we will arrange transport to and from the service point in dialogue with you. If your claim is justified, we cover the necessary costs of the remedy, including transport, in accordance with applicable law. Do not open, repair or modify the Product yourself, and do not let anyone other than Rains or a service partner designated by us do so.

The Product must be used with water that meets La Marzocco's recommended water specifications, available here. Damage or malfunction caused by water outside these specifications is considered incorrect use.

The following are not considered defects, unless they result from a defect that existed at the time of delivery:

  1. normal wear and signs of use, including wear of parts such as group head gaskets, shower screens and filter baskets used in accordance with the user manual;
  2. damage caused by incorrect water quality or by lack of descaling or maintenance as instructed in the user manual;
  3. damage caused by misuse, accidents, incorrect installation, commercial use or failure to follow the user manual; and
  4. damage caused by repair or modification by anyone other than Rains or a service partner designated by us.

7. Additional information for customers in the UK

If you are resident in the UK, you have rights under the Consumer Rights Act 2015. If the Product is faulty, you are entitled to reject it and receive a full refund within 30 days of delivery. After that period, you are entitled to a repair or replacement and, if that is not possible or fails, to a price reduction or a refund. You may bring a claim for up to 6 years after delivery.